Customer Support: Soumya Safety Systems

Customer Care & Support

We’re here to help you with service, support, warranty, and technical assistance

Service Support

Installation issues, maintenance requests, upgrades, and repairs.

Technical Assistance

Help with system performance, monitoring apps, DVR access, and settings.

Warranty & Documentation

Warranty claims, invoices, manuals, and compliance documentation.

Frequently Asked Questions (FAQ)

You can raise a service or complaint request using the support form below. Our team will contact you within 24 working hours.

Warranty coverage depends on the product. Solar panels typically carry long-term performance warranties, while inverters, CCTV equipment, and electronics carry manufacturer warranties as per invoice.

Most service requests are resolved within 2–5 working days, depending on the nature of the issue and site location.

Yes, remote support is available for supported systems such as CCTV viewing apps, solar monitoring apps, and DVR configuration.

Customer Support Form

We are here to help

Full Name

Mobile Number

Email Address

Site Address

Issue Type

Describe Your Issue

Support.

Customer Care & Support

Service Support

Technical Assistance

Warranty & Documentation

Frequently Asked Questions (FAQ)

How do I raise a service or complaint request?

What is covered under warranty?

How long does it take to resolve a complaint?

Do you provide remote technical support?

Customer Support Form